Technology built to protect, support and connect people

Aura Safety is a product of AVENIQ VENTURES LIMITED, a UK-registered technology company.

Company number: 17352435

Privacy enquiries and requests concerning personal information may be sent to privacy@aveniqventures.co.uk.

Depending on the features used, Aura Safety may process:

• account and profile information;
• trusted-contact names, telephone numbers, relationships and notification preferences;
• trusted-contact consent-form records, including submitted consent details and technical submission information where appropriate;
• emergency-alert details;
• location information when location sharing is enabled;
• journey and safety-monitor information;
• communication-delivery records;
• device, diagnostic and security information;
• evidence files when the user has explicitly enabled an evidence-capture feature.

Information may be used to:

• operate Aura Safety;
• authenticate and support users;
• deliver emergency and safety notifications;
• provide live-location sharing when enabled;
• operate journey and safety-monitoring features;
• maintain notification and incident records;
• investigate technical problems or misuse;
• protect users, the service and company systems;
• meet legal and regulatory obligations.

Aura Safety users may invite a person to become a trusted contact. Before SMS notifications are enabled, the trusted contact personally provides consent through the public Aura Safety trusted-contact consent form.

Consent-form submissions may include the trusted contact's name, mobile number, the inviting user's name and phone number, the relationship if provided, the recorded consent statement, submission time, IP address and user agent for security, anti-spam and consent-audit purposes.

Trusted-contact information is used for safety-related communication and service operation. It is not used to send advertising from unrelated third parties.

Trusted contacts may ask the user to remove them or contact privacy@aveniqventures.co.uk regarding consent or the use of their personal information. Trusted contacts may contact support@aveniqventures.co.uk for help with unwanted safety notifications or opt-out requests.

Location information is processed only when required for a feature selected or activated by the user, such as:

• emergency alerts;
• live-location sharing;
• journey monitoring;
• safety checks;
• inactivity monitoring.

Users can control relevant permissions through the application and their device settings.

Some emergency, journey and monitoring features may not function correctly when location access is disabled.

AVENIQ VENTURES LIMITED may use specialist service providers to operate Aura Safety, including:

• Supabase for database, authentication and backend infrastructure;
• Twilio for SMS, WhatsApp and future voice communications;
• Google Maps Platform for maps and location-related functionality;
• FlutterFlow for application development and hosting;
• hosting, security, diagnostics and support providers required to operate the service.

These providers process information only as required to provide their services and according to their applicable agreements and privacy obligations.

Personal information is retained only for as long as reasonably necessary to:

• operate the service;
• maintain safety and communication records;
• respond to support or legal requests;
• prevent misuse;
• protect users and company systems;
• meet legal obligations.

Retention periods may differ according to the type of information and the purpose for which it is processed.

More specific retention controls may be introduced as Aura Safety progresses toward commercial launch.

Reasonable technical and organisational safeguards are used to protect personal information.

However, no online or mobile service can guarantee absolute security, uninterrupted availability or perfect transmission of communications.

Depending on applicable law, users and trusted contacts may have rights to request:

• access to their personal information;
• correction of inaccurate information;
• deletion of information;
• restriction of certain processing;
• information about how their data is used.

Requests concerning personal information may be sent to privacy@aveniqventures.co.uk.

The company may need to confirm the requester's identity before completing a request.

Aura Safety is currently being developed for adult users.

Age eligibility, parental-consent requirements and additional safeguarding controls may be introduced before wider public launch.

Do not state that Aura Safety is designed for children.

This Privacy Policy may be updated as Aura Safety develops.

The latest version will be displayed on this website with its revision date.

Privacy enquiries and requests concerning personal information may be sent to privacy@aveniqventures.co.uk.

To request deletion of your AuraSafe account, email: privacy@aveniqventures.co.uk.

Required email subject: AuraSafe Account Deletion Request

Please send the request from the email address associated with your AuraSafe account so that AVENIQ VENTURES LIMITED can verify that the request is being made by the account owner.

1. 1

   Send an email to privacy@aveniqventures.co.uk.

2. 2

   Use the subject AuraSafe Account Deletion Request.

3. 3

   Send the request from the email address associated with the AuraSafe account.

Following successful verification of the deletion request, AuraSafe will delete or anonymise personal data associated with the account, including where applicable:

• AuraSafe account/profile information
• Email address and account identifiers
• Phone number associated with the AuraSafe account
• Trusted contact information linked to the user
• Trusted Circle records
• Journey records
• Safety Monitor records
• Safety-monitor event history
• Emergency alert records
• Activity logs
• User safety preferences
• Alert-notification records associated with the account
• Other user-generated or account-linked personal data stored by AuraSafe

Certain limited information may be retained where reasonably necessary to comply with legal, regulatory, accounting, fraud-prevention, security, dispute-resolution or other legitimate obligations.

Any retained information should remain protected and should not be used for unrelated purposes.

We aim to complete verified account-deletion requests within 30 days.

If additional verification or a legal retention obligation applies, the user will be informed where appropriate.

For more information about how AuraSafe handles personal data, please review our Privacy Policy.

Aura Safety is a personal-safety and emergency-communication support application developed by AVENIQ VENTURES LIMITED.

It helps users communicate with trusted contacts through available safety features.

Aura Safety is not an emergency-services provider and does not replace police, ambulance, fire, coastguard or other official emergency services.

Anyone facing an immediate emergency should contact the appropriate local emergency number.

Users must:

• provide accurate account and contact information;
• protect access to their account and device;
• select trusted contacts responsibly;
• invite trusted contacts to provide their own consent through the public Aura Safety trusted-contact consent form before SMS notifications are enabled;
• use emergency and monitoring features lawfully and responsibly;
• ensure that required device permissions and connectivity are enabled.

Users must not enable SMS notifications for another person unless that trusted contact has personally provided consent through the public Aura Safety trusted-contact consent form.

Trusted contacts may ask the user to remove them and may contact AVENIQ VENTURES LIMITED at support@aveniqventures.co.uk or privacy@aveniqventures.co.uk regarding unwanted communications, privacy or consent.

Aura Safety depends on:

• mobile devices;
• battery levels;
• operating-system permissions;
• internet and telecommunications networks;
• mapping services;
• communication providers;
• third-party hosting and infrastructure.

Alerts or location updates may be delayed, unavailable or inaccurate.

Continuous, uninterrupted or error-free availability cannot be guaranteed.

Users must not:

• activate false, deceptive or harassing alerts;
• use Aura Safety to threaten, track or contact someone unlawfully;
• enable trusted-contact SMS notifications without the trusted contact's personal consent through the public form;
• interfere with the service;
• attempt unauthorised access;
• use Aura Safety for unlawful, abusive or fraudulent purposes.

Accounts may be restricted or closed where misuse is reasonably suspected.

Location, journey and safety-monitoring features depend on device permissions, battery status, connectivity and technical conditions.

Users remain responsible for assessing their circumstances and seeking official emergency assistance where required.

Any evidence-capture feature must be enabled by the user and used lawfully.

Users are responsible for respecting applicable privacy, recording and data-protection rules.

Automated emergency voice-call escalation is a planned feature.

Where introduced, automated-call notifications will require the trusted contact's personal consent before they are enabled.

Voice calls will supplement, not replace, SMS, WhatsApp or official emergency assistance.

Aura Safety may offer free and paid plans.

Before paid subscriptions are launched, the website and application will clearly state:

• price;
• billing frequency;
• renewal terms;
• cancellation terms;
• refund terms;
• trial terms, where applicable.

No paid subscription terms should be represented as active until the commercial payment system is launched.

Use of Aura Safety is also governed by the Privacy Policy displayed on this website.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Aura Safety is a support and communication tool.

Users should not rely on Aura Safety as the only method of obtaining emergency assistance.

AVENIQ VENTURES LIMITED does not guarantee that every alert, message, call, location update or monitoring event will be delivered, received or processed successfully.

AVENIQ VENTURES LIMITED may update these terms as the product develops.

Material changes will be communicated where required.

Questions concerning these Terms of Service may be sent to contact@aveniqventures.co.uk.